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Frequently Asked Questions:

What kind of backups do you do?

At NoteSake we take uptime and backups extremely seriously. We realize how important your class notes are, and how catastrophic it would be if you lost them. Because of this we have gone a little overboard with backing up our data. The server has a RAID1 disk storage, along with a full hard drive image backup which is done nightly. We also do a full database backup every 12 hours. This ensures that no matter what happens we will do our best to keep your data safe. If you want to check out how we are doing with uptime, feel free to look here.

Are my notes secure?

NoteSake requires your username and password in order to access your notes. The password is stored on our servers with full one way encryption. This means that even if someone got a hold of the password, they cant use it because it is impossible for it to be decrypted. This being said your notes are only as secure as your password is, so make sure to pick a tricky one with plenty of uppercase letters and numbers.

What about my information?

NoteSake will NEVER sell any of your information to anyone. We collect information for our own personal information. We will never give your email or name to anyone.

Where can I find public notes?

We have made a point of not allowing people to publicly publish their notes for the world to see. We think that this just leads to a saturation of poor quality notes on the internet, and no one really wins. If you would like to give one of your notes to a specific person you are more than welcome to do that through the site, or even work together on notes in a group.

My notes aren’t coming up when I search for them

Be patient. In order to make searching be as fast as it is now, NoteSake must index all of the notes every 10 minutes. This means that if there is a note that is newer than 10 minutes (sometimes less, depends) it will not be indexed by NoteSake. Come back a little later and try again and it should work.

How can I put math equations into my notes?

NoteSake makes it easy to put long complicated math equations into your notes. All you have to do is surround the equations with <m> and </m>. Then when you view your note it will automatically be converted into an image. Want to get really advanced? You can use LaTeX formatting anywhere inside of the <m> tags.

My equations aren't showing up properly?

In order to cut down on the number of keystrokes you have to do, NoteSake does some automatic stuff for you. When using the <m> and </m> tags, NoteSake automatically wraps your equation with the following:

			\\documentclass[12pt]{article}
			\\pagestyle{empty}
			\\begin{document}
			\\begin{displaymath}
			Your Equation
			\\end{displaymath}
			\\end{document}
			

9 times out of 10 this will make life much simpler for you because you wont have to worry about how to format the full LaTeX document. Sometimes though this can cause syntax errors to be spit out by LaTeX. If NoteSake gets errors then it will simply display the unformatted equation.

Why cant I ... on NoteSake

We try to make NoteSake as helpful and useful as we possibly can but if there is something else you would like to do, feel free to contact either of us and we will be more than happy to think about it. Any feedback you have is extremely appreciated.

I want to know more, how can I contact you guys?

We are more than happy to talk to you about anything. Whether you have your own idea you want to bounce off us, or are interested in NoteSake, or just looking for someone to talk to, we would love to hear from you. You can either contact Ian Ownbey (co-founder as well as developer) at iownbey@notesake.com, or Ian Smith (co-founder and runs everything else) at ismith@notesake.com.